For law firms, accounting firms and other professional practices, client feedback is a vital ingredient in business development and positively impacts growth and profitability. Findings from systematic research into how your professional services firm is performing on both a transactional and relationship basis will highlight what’s working and what needs to improve.
And yet, few professional services firms leverage client feedback as effectively as they should.
Why?
Lack the time and resources to properly devise and implement a client insights programme
Fail to act methodically and systematically when it comes to gathering and analysing information
Don’t ask the right questions to the right people and in many instances - fail to ask anything at all.
Knowledge is power, and with a deeper understanding of clients, firms can better anticipate emerging needs and use that information to develop high-margin services accordingly
Annette works with firms to:
Open up new revenue streams to better serve existing clients.
Identify market pressures and influences that clients may never disclose to your firm.
Identify broader trends in clients’ industries in order to drive growth for both the client and the firm.
Address any complex or underlying issues with the client that may exist.
Cut through any opinions and resistance to change and focus on client requirements.
Ready to learn more about growing your professional services business?
